FAQ

How do I book an appointment with you?

You can click on the "BOOK NOW" sign on this webpage, which will take you directly to the booking site called Janeapp. It is a user friendly site that allows you to take control of all of your bookings! You can add/cancel/reschedule all of your appointments anytime UP TO 24 HOURS before your appointment (after that time, you'd need to email me directly). Copy & paste this short tutorial video on how to use Janeapp: https://www.youtube.com/watch?v=EVZ_-ZrTQfE&t=136s
Typically, how are appointments scheduled?

Usually, I will see someone once a week for the first 4 weeks (initial assessment + 3 follow-up sessions). After that, I tend to space out sessions (eg. once in 2 weeks; once a month) depending on their progress. Once a patient experiences long-term relief, they book maintenance appointments. They are usually scheduled a few months down the road, and are meant to ensure old patterns aren't coming back/ensure new patterns are holding.
Do you treat people more than once a week?

Generally, sessions are spaced out weekly to allow the body to integrate the changes made from the previous visit. It takes time for the body to re-learn patterns and movements that may not have happened for some time. In acute cases, I may see a person 2-3 times in a week to allow things to settle down.
How should I dress for appointments?

Loose fitting clothes such as jogging pants, yoga pants, shorts, and T-shirts are recommended. For women, please ensure you have an appropriate bra on (eg. sports bra) in cases where your back needs to be examined. Please, do not wear jeans or heavy colognes/perfumes.
What is the cancellation policy?

You need to give at least 24 hours notification before cancelling, otherwise you can be charged up to the full rate for your missed session.
What is your private policy regarding personal information?

Your personal information & medical history does not get shared to anyone (eg. any other medical provider) without your permission. All information stays private with me. Hands-On Osteopathy uses JaneApp, a company that is used by many medical practitioners to manage both patient appointments and patient medical records. JaneApp provides the therapist with a paper-free means of recording & managing patient records, and all records are stored with JaneApp on their secured servers. This means of record keeping means no personal information is ever stored on any computer at Hands-On Osteopathy. Please visit JaneApp for more information on their private policy: https://jane.app/about